Faq

  • Q: Can’t turn on the light?

    A:

    Press and hold the power button for 2 seconds. After the LCD screen is turned on, press the power button shortly to turn on the light. If the temperature is beyond the allowable range, the lamp may not be turned on.

  • Q: What is the color temperature adjustable range?

    A:

    The Genius series is 3000-5500K, with 100K changes per step.

    (combine)

  • Q: What is the brightness adjustable range?

    A:

    The Genius series is 5-100%, with 5% changes in each step.

  • Q: Is the charging status not displayed when plugged in?

    A:

    Please check whether the adapter and charging cable are intact.

  • Q: Can I work continuously with an external power supply? Can I use it while charging? (same meaning?)

    A:

    Yes, if you want to realize the functions mentioned above, you need to use a 5V/2A charger and the attached charging cable or a qualified one.

  • Q: The charging time is more than 2 hours but the power supply is insufficient after the light is turned on?

    A:

    Please check if the charge current above 2A and if the charging cable is qualified, otherwise it may not be able to achieve the quick charge condition.

  • Q: Is the battery remaining time inaccurate?

    A:

    If the battery remaining time is not displayed accurately, a full charge and discharge can probably recover it.

  • Q: A warning appears?

    A:

    When the temperature exceeds the allowable range, a warning sign will appear.

  • Q: The battery turns abnormal at low temperatures?

    A:

    When the temperature is too low, the battery life may shorten, the power may be abnormal and even the light cannot be turned on, but it can still work, connected an external power supply.

  • Q: The screen displays, but the light cannot be turned on when charging?

    A:

    The screen will be on, when it is charged in the off state; but the system is not in the on state in this circumstance, please press and hold the power button to turn the power and system on.

  • Q: The battery of the light can last only less than 1 hour?

    A:

    After a certain number of charge and discharge cycles, the performance of the battery gradually weakens.

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